MICHAEL DELL COMES THROUGH
CP from Dell Inc., Executive Care, responded today and they are shipping out a replacement. Michael approved shipping out a brand new monitor instead of waiting on DHL to track down the missing monitor. Dell is going to pursue returning the other Monitor from DHL.
Thank you Michael and CP!
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2 comments:
I had a recent bought with Dell’s outsourced India Email and Call Center. I did blog about it and the problem did get resolved 24 times faster from than from trying to go through the proper channels. Blogging has great power and Michael Dell does react and respond to blogs very quickly. Blogging helps cut through the Bureaucratic red tape. My issue did get resolved and it would not have gotten resolved to benefit me if I had not blogged about it. If I had not said a word on the net, I would have eventually received a partial refund but it would of come up short compared to time spent trying to resolved the problem and added shipping costs. After dealing with Michaels best Executive Care people from blogging. They contacted me right away. The problem got resolved quickly, professionally and I was extremely satisfied with the results. While I cannot say in public what Dell did to resolve my problem, I came out much better than dealing with India. It was worth it for me to speak up.
I just hope Michael Dell can learn from the Customer input that we provide and can fix its problems with Customer Service. Outsourcing needs to be elliminated. Customer Care needs to be a number one priority.
Sincerely,
Goodtime
If Dell can fix its Customer Care problems, then everyone would get good service, not just the 5% who have the guts to say something about it.
Everyone deserves good care before and after the sale.
Sincerely,
Goodtime
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